At Edkal we consider Managed IT far more than just IT, we believe in adaptability and scalability to futuristic cloud solutions while keeping in mind the integration with customer's traditional infrastructure. We deliver end-to-end IT transformation, with the goal of ensuring that customer's IT is consistently evolving and improving. We support the growth and flexibility of customer's business, transforming the CIO function into a business benefit from a cost centre.
Under our Managed IT Service practice umbrella, we provide:
IT Service Management (ITSM)
Security Operations
Application Development & Maintenance
Business Continuity and Disaster Recovery

Our Delivery Models
At Edkal we introduce various delivery models based on the maturity of customer's IT infrastructure
Greenfield Implementation
Functionality Enhancement
Migration and Integration
IT Service Management
We help customers to develop IT Service Management (ITSM) with enhanced user experience, lower overhead, better solution and continuous improvement by transforming to a faster, more productive and innovative IT delivery.
We accelerate digital transformation of customer's IT Managed Services by balancing current IT infrastructure and future goals to provide strategic roadmap for continuous growth.
We at Edkal specialize in providing services using ITSM tools, including but not limited to ServiceNow thereby enhancing customer's IT capabilities.

ServiceNow
ServiceNow is in the forefront of the business model of Platform-as-a-Service (PaaS) solution for the past few years and has been growing year on year. It has proven capability to transform the IT businesses all over the world. ServiceNow has become part of strategy for many business models, enterprises and CIO’s.
Why ServiceNow?
How Edkal can help?
Factors you should consider
Our Expertise in ServiceNow
Security Operations
Security is an integral part of providing wholistic Managed IT Service. We focus on Security Incident Event Management (SIEM) to ensure security for Managed IT Environments. Our Partnership and collaboration with best technologies available in the market enables us to provide high quality security platforms to detect and monitor threats.

Connect
Detect
Respond
Integrate
Application Development & Maintenance
Tools and Technology
People and Process
IT Infrastructure
User Experience

Business Continuity & Disaster Recovery
We follow the industry standards and best practices which enables us to provide the shortest possible Recovery Time Objective (RTO) and the nearest Recovery Point Objective (RPO), in case of any disruption due to Infrastructural, geo-political, global health factors etc. We utilize best available tools and platform in the market for data backup and recovery to ensure seamless and uninterrupted business continuity.
